Troubleshooting

If your application uses webhooks, then you should monitor for and respond to failed webhook delivery notifications. There are various failures and troubleshooting ways, as follows:

• When SSL verification is enabled, you might get an error that application cannot verify the SSL certificate of the webhook endpoint. This error occurs because the root certificate is not issued by a trusted certificate authority as determined by CAcert.org.
• To resolve this issue, use the SSL Checker to identify errors. Missing intermediate certificates are a common cause of verification failure.
• Webhook failures causes delay in data processing and can impact users. Each time a delivery fails, the time between retried deliveries increases.
• Ensure that the network settings are setup correctly to allow the Request to reach the Server.