Troubleshooting

If your application uses webhooks, you should monitor for and respond to failed webhook delivery notifications. There are various types of failures and troubleshooting methods to address them:

SSL Certificate Verification Issues

When SSL verification is enabled, you might encounter an error indicating that the application cannot verify the SSL certificate of the webhook endpoint. This error occurs when the root certificate is not issued by a trusted certificate authority as determined by CAcert.org.

Resolution:

• Use the SSL Checker to identify certificate errors
• Missing intermediate certificates are a common cause of verification failure

Webhook Delivery Failures

Webhook failures cause delays in data processing and can impact users. Each time a delivery fails, the time between retry attempts increases exponentially.

Resolution:

• Ensure that network settings are configured correctly to allow requests to reach the server
• Monitor webhook delivery status and implement proper error handling
• Consider implementing a backup mechanism for critical data processing